Veylo customer care

Terms of Service

These Terms of Service govern your use of veylopet.us, operated by Veylo Pet Care ("we," "us"). By visiting the site or purchasing from us, you agree to these Terms.

1. Products and brand partners

Many products are made and shipped by independent brand partners. We work to display product information, images, and prices accurately, but we don't warrant that descriptions are error-free. Follow manufacturer instructions, introduce new foods gradually, and consult your veterinarian about your pet's diet and health. Products are not intended to diagnose, treat, or cure any condition.

2. Pricing and availability

Prices and availability can change without notice. We may limit quantities or cancel any order, including orders affected by pricing errors or stock shortages. If we cancel a paid order, we'll issue a full refund.

3. Payment

Payments are processed securely through Shopify. You agree to provide current, complete, and accurate purchase information.

4. Shipping and returns

Shipping and returns are governed by our Shipping Policy and Refund & Return Policy, which are part of these Terms.

5. Intellectual property

Site content belongs to Veylo Pet Care or its brand partners and may not be copied without permission.

6. Limitation of liability

To the fullest extent permitted by law, Veylo Pet Care is not liable for indirect, incidental, or consequential damages arising from use of the site or products. Our total liability for any claim will not exceed the amount you paid for the product involved.

7. Governing law

These Terms are governed by the laws of the United States and the Commonwealth of Virginia.

8. Changes and contact

We may update these Terms by posting changes on this page. Questions? Email shekebniazi@gmail.com.