Refund & Return Policy

We want you and your pet to love what you order. If something isn't right, we're here to help.

30-day returns

You can request a return within 30 days of delivery. Items must be unused and in their original condition and packaging. Food, treats, and toppers must be unopened and sealed for safety reasons.

How to start a return

Email shekebniazi@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions and the return address. Items sent back without first requesting a return can't be accepted.

Damaged, defective, or wrong items

If an item arrives damaged, defective, or isn't what you ordered, contact us within 7 days of delivery with photos. We'll send a replacement or issue a full refund, including shipping, at no cost to you.

Non-returnable items

Opened food, treats, or toppers; used grooming items (brushes, toothbrushes) for hygiene reasons; gift cards; and items marked final sale.

Return shipping

Unless the return is due to our error, you're responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank.